Privacy Policy

1. Information We Collect

PAC Runners ("we," "our," or "us") collects information that you provide directly to us, including:

• Contact information (name, email address, phone number, business address)
• Business information (company name, business type, equipment type for carriers)
• Shipment and logistics information
• Billing and payment information
• Communications and correspondence with us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our logistics services
• Process and fulfill shipment requests and quotes
• Send you service-related communications, including order status updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

3. SMS Notifications

If you opt in to receive SMS notifications from PAC Runners, we will send you text messages regarding:

• Order status updates and delivery notifications
• Billing status and payment reminders
• Available shipment opportunities (for carriers)
• Service alerts and important account information

Opt-Out: You can opt out of SMS notifications at any time by replying STOP to any text message from us.

Help: For more information about SMS notifications, reply HELP to any text message from us.

Message Frequency: Message frequency varies based on your activity and preferences.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping partners)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Opt out of SMS notifications by replying STOP

To exercise these rights, please contact us at [email protected] or call (951) 387-7611.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Necessary Cookies: Required for the website to function properly. These cannot be disabled and include session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve site performance and user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.
• Functional Cookies: Enable enhanced functionality such as personalized content, live chat support, and remembering your preferences.

Managing Your Cookie Preferences

When you first visit our website, a cookie consent banner allows you to accept all cookies, reject non-essential cookies, or customize your preferences by category. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site. Most web browsers also allow you to control cookies through their settings.

Third-Party Cookies

Some cookies on our site are placed by third-party services that appear on our pages, including analytics providers and advertising partners. We do not control these cookies and recommend reviewing the privacy policies of these third parties for more information.

For cookie-related inquiries, contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: